👋Off-boarding Guide

Introduction

Cycle has been acquired by Atlassian, and as part of this transition, the Cycle product will be permanently shut down on October 31, 2025.

This page is your central resource for everything related to off-boarding: exporting your data, timelines, FAQs, and recommended alternatives.

Our goal is to make this transition as smooth as possible. If you need extra support, you can always reach us at [email protected].

Export Your Data

We’ve created a step-by-step guide to help you export all of your workspace data, available here.

FAQs

💰 Billing & Refunds

Will I get a refund for my yearly subscription?

Yes. We’ll issue a prorated refund for the unused portion of your platform fee subscription, plus a full refund for unused purchased AI credits.

What happens if I am still in trial period?

If you are still within your trial period, you will get a refund according to your contract terms.

I’m on a monthly subscription, what happens to me?

Monthly subscription will not renew in September, but you will continue to have access to your workspace until October 31, 2025.

Do I need to cancel my subscription manually?

No, your subscription will automatically be canceled.

What happens to unused purchased AI credits?

All of your unused purchased AI credits will be refunded, the calculation details will be available in your refund email.

📅 Access & Timeline

When is the last day I can use Cycle?

The last day to use Cycle is October 31, 2025. After that, all data will be permanently deleted.

Will my integrations (Slack, Intercom, HubSpot, etc.) still work until October 31?

All integrations and features will continue to work until October 31.

Can I request an extension after October 31, 2025?

No, but if you have any trouble achieving an export before that date, feel free to contact us at [email protected].

📤 Data & Migration

How do I export my feedback, requests, quotes, release notes, changelog and product areas?

Follow our step-by-step guide, walking you through the whole process.

What happens to synced data from my CRM (customers & companies)?

After October 31, 2025, all integrations will be removed, effectively stopping customer data syncs.

Which alternative is right for you?

Tool	Key Strengths & Use Cases (Why Choose It)	Best For (Persona)
Jira Product Discovery (Discovery & Roadmapping in Jira)	Purpose-built to capture ideas and connect insights to prioritization and delivery – all inside Jira. Centralizes feedback as “insights” from sources like Jira Service Management, interviews, and Slack/Teams; prioritizes via custom fields and shareable views (list, matrix impact-vs-effort, board, timeline); and links ideas to Jira issues and Jira Plans to track progress and align roadmaps.	PMs and product ops teams already in the Atlassian stack who want discovery-to-delivery continuity and stakeholder-friendly roadmaps. Also great for program/programme managers standardizing prioritization across squads.
Productboard (Product Management Suite)	Comprehensive product management platform for collecting user feedback, prioritizing features, and building roadmaps. Stands out for linking customer insights to product strategy: you can centralize feedback, score ideas (e.g. via RICE), and visualize roadmaps to align cross-functional teams. Provides analysis charts and segmentation so you can strategize “what to build next” based on business impact and customer needs.	Product managers and product teams of all sizes who need to align strategy with execution. Excellent for PMs who want to tie feature decisions to user evidence and collaborate with engineering, design, and stakeholders on a transparent roadmap.
Enterpret (AI VoC Analytics)	Voice-of-Customer feedback analytics platform using AI/ML to unify data from support tickets, surveys, reviews, etc. into one repository. Provides advanced features like custom taxonomy modeling, semantic search, and anomaly alerts to surface emerging customer themes. Helps product teams quickly glean actionable insights from qualitative feedback.	Product managers and CX teams at larger organizations that need scalable, in-depth VoC analysis and a “single source of truth” for customer feedback. These teams benefit from Enterpret’s customizable analytics and white-glove support in turning feedback into product decisions.
Airfocus (Modular PM Platform)	Flexible, modular product management tool known for its customizable prioritization and collaboration features. Teams can choose “blocks” like Priority Poker (team voting), scoring formulas, feedback portal, etc. as needed. airfocus centralizes incoming feedback from various channels into one backlog and links it to product ideas, turning them into actionable insights. Also supports OKR alignment and multiple roadmap views for workflow transparency.	Product teams in growing companies or startups that need a highly customizable toolkit. Great for PMs who want to tailor their prioritization framework (e.g. custom score weights, team voting) and integrate customer feedback directly into decision-making. It’s essentially for those who prefer a modular, pick-what-you-need approach over an all-in-one fixed system.
Aha! (Product Roadmapping Suite)	Full-featured product development suite offering robust idea management, roadmapping, and product analytics in one package. Aha! lets you capture ideas/feedback, prioritize features, set strategic goals, and track progress toward releases in a unified workspace. Notable for its ability to link features to high-level objectives and for extensive collaboration and reporting tools (e.g. shareable roadmaps, capacity planning).	Enterprise product organizations and PMOs that require an end-to-end product strategy tool. Ideal for product leaders who want to tie every feature to a strategic goal and need advanced project tracking. With separate modules for roadmaps and ideas, it’s suited to mature teams managing large product portfolios and seeking strong governance/visibility across them.
Dovetail (User Research Repository)	User research repository platform for centralizing and analyzing qualitative research data (interview recordings, testing notes, etc.). Dovetail allows teams to upload user interview recordings and automatically transcribe them, then tag and code the transcripts to identify patterns. It provides multiple analysis views (board, canvas, charts) to synthesize insights and a robust taxonomy system for organizing findings. By making research searchable and shareable, it ensures the “voice of the customer” from studies is accessible across the organization.	UX researchers and product teams engaged in deep user research. Ideal for research teams that need to systematically analyze qualitative feedback and maintain a living repository of insights. Product managers and designers also benefit – they can self-serve insights (with permission) and see evidence behind user needs. Essentially best for organizations that conduct frequent user interviews or usability tests and want a single source of truth for that research.
Linear Customer Request	Linear’s Customer Requests centralizes product feedback from channels like Intercom, Slack, Zendesk, and email, then ties it directly to issues and projects. Teams can filter requests by customer attributes (revenue, tier, size) to prioritize effectively, view all requests by customer, and stay notified when requests are updated or shipped. By making customer demand visible in the same system where work happens, it bridges the gap between feedback and execution.	Best suited for product teams that need to prioritize their roadmap based on actual customer demand. Customer Success, Sales, and Support also benefit, since their input flows directly into planning. Perfect for organizations where multiple teams capture customer needs and product wants a structured, business-context-aware way to act on them.
Harvestr (Product Feedback Intelligence)	Centralizes product feedback across your GTM stack, enriches it with customer context, and helps you close the loop. Quick integrations with CRM, support, NPS, and a feedback hub purpose-built for B2B SaaS.	B2B SaaS teams that want a feedback hub tightly integrated with Salesforce, Zendesk, and friends — to prioritize revenue-impacting opportunities and update customers.