Cycle Glossary
This is a non-exhaustive list of some Cycle terms you may encounter.
This glossary provides definitions for key terms used within Cycle, reflecting the latest features and terminology.
🧾 Feedback
The raw, unfiltered voice of users or teammates.
Serves as the “raw material” before extracting quotes and connecting them to features.
Can come from various sources like messages, comments, tickets, screenshots, transcripts, voice notes, or recordings.
✂️ Quote
Atomic, actionable pieces of information pulled from Feedback.
Each Quote is linked to a Request.
📌 Request
The core unit of product work in Cycle.
Linked to one or more Quotes.
Can be any type like Bug, Feature, Need, Project, Kudo, or custom types defined by the team.
Represents the actionable “to-dos” that teams track, discuss, and ship.
👁️ View
A collection of Feedbacks, Quotes, or Requests.
Configurable by “Makers” only.
Supports grouping, filtering, sorting.
Can be displayed as List or Kanban views.
📂 Section
A collection of views.
Can be renamed and rearranged via drag-and-drop.
New views can be created by hovering over a section and clicking “+”.
🛠️ Maker
A special role that allows setting up views, managing roles, and editing billing information.
Makers can add unlimited makers & collaborators for free.
👥 Collaborator
A role that can perform most actions in Cycle except setting up views, creating quotes, changing user roles, and managing billing information.
🧑💼 Customer (CRM Entity)
Customers are people synced from your CRM (e.g., HubSpot).
They’re tied to Feedback to show who said what, and when.
Customers belong to Companies, which are also synced.
These entities help enrich feedback with context like account details, segments, etc.
🔗 Integration
Connections with external tools (e.g., Slack, Intercom, HubSpot, Zendesk) that automatically route feedback into the Cycle Inbox.
Can be set up in settings under “Integrations.”
Delivery tool integrations (e.g., Linear, GitHub, Jira) can be embedded in a doc to facilitate collaboration with developers.
🧠 Cycle Autopilot
An AI-powered engine that processes new feedback in the Inbox.
Extracts key Quotes and links them to appropriate Requests.
Suggests creating new Requests if no match exists.
Leverages Product Areas for triaging Feedback.
🗂️ Product Areas
Segments dividing a product into clear, non-overlapping buckets (e.g., Billing, User Management, Integrations).
Help teams own specific areas and route feedback accordingly.
Should ideally follow the MECE (Mutually Exclusive, Collectively Exhaustive) principle.
🧩 Product Categories
Groups that encompass multiple Product Areas, typically aligned with teams or squads (e.g., Platform, Customer Experience).
📊 Dashboards
Customizable command centers in Cycle.
Used to visualize, filter, and analyze customer feedback, quotes, and requests.
Provide a single source of truth for data-driven product decisions.
🤖 Cycle Ask
An AI tool that allows querying the entire workspace or specific items (Feedback, Requests) in plain language.
Provides source-backed answers, summaries, and insights from customer data.
📝 Custom Prompts
AI prompts that extract value from documents in Cycle, such as summaries, insights, or analyses.
Feedback-level Prompts: Configured to run automatically on new feedback from specified sources, displaying results in the feedback interface.
Request-level Prompts: Linked to specific Request types, executable with one click from a Request item to generate summaries, drafts, or analyses.
🔄 Closing the Loop
The process of informing customers and stakeholders when their feedback has led to action or a product change.
Facilitated through automatic updates and notifications via integrations like Slack, Intercom, and email.
📢 Changelog
A public or private record of changes and updates made to the product.
Often generated from Release Notes.
🗒️ Release Notes
Documentation announcing and describing new features or changes in a product release.
Often drafted in Cycle with AI assistance.
🏝️ Feedback Island
A feature allowing manual drag-and-drop of various file types (images, PDFs, audio, videos, links) into Cycle.
Cycle processes these files (OCR for text, transcription for audio/video) to capture feedback.
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