💼General

The General Settings page is where workspace admins can configure key workspace details, AI behavior, and feedback automation rules. This page helps tailor how Cycle processes, categorizes, and routes feedback—making it easier to stay organized and aligned with your team’s workflows.

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Workspace Info

Use this section to define how your workspace is identified and how Cycle AI interprets your content.

• Logo

  Upload or drag in a logo to visually distinguish your workspace. Useful for customer-facing features like public changelogs.

• Description

  Add a short summary to describe the purpose or focus of the workspace. This also helps Cycle AI generate more relevant insights.

• Domain

  Used to group users by email domain and optionally allow them to auto-join the workspace.

• Keywords

  Define common keywords or phonetic misspellings to help AI better transcribe and classify feedback (e.g., "web-flaw" for Webflow). These improve transcript accuracy across voice and AI transcription.

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Access Settings

• Allow users with the same email domain to join the workspace

  Toggle to enable automatic joining for teammates with matching email domains.

  🔒 Shows the currently enforced domain (e.g. @webflow.com).

• Collaborator permissions

  Optionally restrict collaborators to only the feedback docs they’re subscribed to.

• Authorize Cycle’s team for support access

  Enable this to allow Cycle’s support team to log into your workspace for troubleshooting and issue resolution.

Collaborators are subscribed to feedback docs for which they are assignee of or in which they have been tagged

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Cycle AI Settings

These options shape how AI processes your workspace’s feedback and suggestions.

• Preferred Language

  Set the language for AI-generated titles (currently set to English).

• Request Types Linked to AI

  Define what Cycle AI should should be looking for in your feedback.

You can edit or expand these categories based on your feedback classification needs, see Requests

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Feedback Autopilot

Feedback Autopilot lets you automate how Cycle handles feedback across integrated sources like Slack, Intercom, Gong, and more.

For each source, you can toggle:

• Tag product areas

  Automatically assign each feedback to the right Product Area, so it gets routed to the right team(s).

This matching is based on the full feedback content—not just the extracted quotes—so it works even if no quotes are yet extracted.

• Extract quotes

  Find relevant customer quotes in the feedback content and categorize them into request types.

• Link quotes to requests

  Link each extracted quote to an existing request in Cycle if one of them matches based on the quote content, title, ...

• Create requests

  If no existing request matches an extracted quote, then create a new request with a title inspired by other requests in the workspace.

• Link quotes to product areas

  Link each extracted quote to a product area, even if the quote is not linked to a request yet.

• Validate quotes

  Mark the extracted quotes as validated so they appear in views and dashboards without manual review.

This automatically applies the ai-generated · user-verified tag to each quote—so your team knows it’s been validated by AI, not a human.

• Mark processed

  Automatically close feedback items once everything’s been extracted and linked.

Best Practice: Start with auto-tagging and quote extraction. As your team gets more confident, layer in automated request creation and processing.