📂Product Areas

Product Areas help you segment your product into clear, non-overlapping buckets—so squads or teams can own what matters most to them (e.g. Billing, User Management, Integrations, API... you name it).

Think of each area as a mini-product within your full product. Together, they form a MECE (Mutually Exclusive, Collectively Exhaustive) view: no gaps, no overlaps.


Setting them up

Give each area a name and a clear description. Every quote will be linked to a single, specific product area. It’s your taxonomy, not ours. If your team uses a different naming convention, you can rename the "Product Area" and “Product Category” labels to match your naming.

Product Categories let you group multiple Product Areas under a shared umbrella—typically aligned to teams or squads (e.g. Platform, Customer Experience).

If your team uses different names, feel free to rename “Product Area” and “Product Category” labels to whatever matches your team’s real language. The goal is for every area to feel native and familiar to your crew.

Here are some of the most-used templates 👇

  • Crew → Product Area (for orgs using squads)

  • Product → Product Area (for orgs organized by product line)

  • Domain → Product Area (for orgs organized by expertise: e.g., “Payments” → “Card Processing”)

How Product Area Tagging Works in Cycle

Here’s a simple step-by-step of how Cycle routes feedback to the right product area:

  1. Feedback-level tagging:

    We start by tagging the whole feedback (the full text) with every product area it might relate to. → These are just “potential” areas, clues for where to dig deeper.

  2. Quote extraction & assignment:

    Our AI chops the feedback into “quotes” (sentences or snippets). For each quote, it picks one product area from the pool identified in step 1.

    → By design, each quote ends up in exactly one area, even if the feedback itself touched several.

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