Processing Feedback
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Capturing feedback from everywhere is only the first step. The real magic? Turning that pile of raw input into clear, actionable next steps for your team—without losing context, speed, or customer trust.
Every new piece of feedback—whether from Slack, support tickets, calls, emails, or Chrome extension—lands in your Cycle Inbox. Scroll down to read what happens next!
Most feedback covers more than one thing.
Example:
“The export button is slow, and I wish the UI was simpler.”
Cycle’s processing breaks this into Quotes:
Quotes are atomic, actionable pieces pulled from feedback.
Each feedback might yield several Quotes—one for each unique Request
Every Quote in Cycle is linked to a Request.
What’s a Request?
A Request is the core unit of product work in Cycle.
A Request can be a Bug, Feature, Need, Project, Kudo, or any type your team defines.
Think of Requests as the actionable “to-dos” your team tracks, discusses, and ships.
Example:
The Quote “export button is slow” links to the Bug: Export button performance
The Quote “wish the UI was simpler” links to the Feature : Simplified UI
You can define your Request Types in your Workspace Settings.
Autopilot helps you process incoming feedback instantly—by letting you define exactly what should be automated and when.
For every feedback source (Slack, Gong, Intercom, etc.), you can toggle which AI steps should run. Want full automation? Flip all the switches. Prefer human review? Leave some off. Here’s what each toggle does:
Step
What It Does
Tag product areas
Extract quotes
Find relevant customer quotes in the feedback content and categorize them into request types.
Link quotes to requests
Link each extracted quote to an existing request in Cycle if one of them matches based on the quote content, title, ...
Create requests
If no existing request matches an extracted quote, then create a new request with a title inspired by other requests in the workspace.
Link quotes to product areas
Link each extracted quote to a product area, even if the quote is not linked to a request yet.
Validate quotes
Mark the extracted quotes as validated so they appear in views and dashboards without manual review. Note: This automatically applies the ai-generated · user-verified tag to each quote—so your team knows it’s been validated by AI, not a human.
Mark processed
Automatically close feedback items once everything’s been extracted and linked.
You can mix and match these steps for each integration. Think of it like a workflow builder for product feedback.
Autopilot is powerful, but you’re always in the driver’s seat. You can choose a hybrid approach where AI handles the grunt work, but you review and refine.
When you don’t activate every toggle, Autopilot still does the heavy lifting—like extracting Quotes and linking them to Requests—but flags them for you to review.
Each Quote or Request is labeled with a generation tag, so your team always knows what came from AI and what was confirmed by a human.
Tag
What It Means
User-generated
Manually created or edited by a human. No AI involved.
AI-generated · user-verified
Created by the AI, then reviewed and confirmed by a human.
AI-generated · not verified
Created by the AI, pending human review.
Quotes to Verify: Show all quotes tagged ai-generated, so you can confirm or discard them.
Requests to Verify: Show new or AI-suggested requests that haven’t been reviewed yet.
This way, you don’t need to process every feedback item manually—you just verify the output when needed.
Once all the quotes from a feedback have been extracted, linked, and validated (manually or by AI), mark it as Processed.
This does two things:
Cleans up your inbox—no more clutter.
Ensures every customer voice is accounted for in product work.
You can do this manually, or let Autopilot do it when all previous tasks are complete.
Bulk actions: Select multiple quotes to review, validate, or assign them all at once.
Custom properties: Tag by Urgency, Timeline, Persona—whatever matters to your workflow.
Instant visibility: Every Quote remains linked to the original feedback and customer—so you always know “who said what, and why.”
When your feedback is processed and Quotes are linked to real product work, you’re ready to analyze patterns, prioritize features, and communicate progress back to your customers.
Automatically assign each feedback to the right Product Area, so it gets routed to the right team(s). Note: This matching is based on the full feedback content—not just the extracted quotes—so it works even if no quotes are yet extracted.
These tags show up on both Quotes and Requests, so you can build around them.
Generate AI-powered summaries of long calls or feedback with a click—great for getting the gist, fast by leveraging Cycle's .
Collaborate in real time: Tag teammates, add comments, drop files and media using Cycle's .
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