⚑AI to process feedback

Here we cover how you can use AI to find insights in your feedback and how you can set your incoming feedback on autopilot.

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Process your feedback with AI (Find insights)

Insights are critical for writing PRDs with empathy & communicate solid release notes. Yet it takes time to process your feedback inbox, and time is scarce.

Our AI assistant will find insights for you so that you can focus your energy and time on stuff where you truly add value.

To get started, go into your inbox and open a (long) feedback. Go to the insight panel on the right. Click on "Find Insights" and the AI will start working. ✨

You'll be presented with a list of insights that you can select/unselect. βœ…

You'll get AI suggestions to help you map the insights! The feature doesn’t exist yet? The AI will suggest a name for this new feature that you can validate in 1 click.

When you want to update the Feature linked to that insight, we'll not show you only the closest semantic Feature but will provide you with a list of closely related options.

When the similarity score is high, we instantly match the perfect feature. If not, we guide you through our handpicked recommendations to help you choose!

Want to adapt the wording? Do it. πŸ“

From there you can link each insight to the right feature – existing or new. 🏷️

Looks all good? Perfect, then you can just confirm and watch insights magically appear on the right.πŸ‘Œ

Even when it takes some time, there's a toaster and you can keep using Cycle.

When you process very long docs such as full user research notes & long call transcripts, don't wait around. When you click on β€œFind insights," you'll get a notification in the bottom right corner. It'll keep you posted on the processing status and notify you when you can review the suggested insights.

You'll get a summary, split by doc types, at the top of each piece of feedback.

When looking for existing features to match with your customer quotes, Cycle's AI will take into account the quotes already linked to your existing features in the matching process.

That way, if a quote doesn't mention any word from a feature's title but does mention words that match other quotes already linked to the feature, then the similarity score will be high as it should be.

The more you extract and categorize quotes, the better the AI becomes. It's a virtuous... cycle!

Generate a product summary

Transform long feedback into a crisp summary with a click!

NB: This summary is automatically generated when enabled in your AI settings (e.g., Intercom & Meetings).

AI customization

You can fine-tune your AI with specific context, including your company name and product description to get better results, unique for your situation.

Make sure to update your product description in your Settings > General.

Have a look at our own product description, where we include: product explanation, user persona, competitor and glossary used by our customers when they give us feedback.

Feedback on autopilot

When you have dozens of product feedback submissions every day, it's just not possible to read them all, map them to your roadmap, update your PRDs, and close the loop with each stakeholder. You need an assistant.

Well, meet your new feedback pal, powered by AI.

You can activate 5 automations, customizable source by source in your AI settings: 1/ auto write a feedback summary, 2/ auto extract quotes, 3/ auto categorize, 4/ enable creating new features when no match among existing ones, 5/ auto mark processed.

AI can save you hours every week, but we also know AI is not perfect. That's why we embraced the "AI-generated, user-verified" philosophy. In short, trust the feedback autopilot, but verify.

NB: Our recommendation is to wait until your AI is correctly fine-tuned before enabling "Create insight". In this way, you'll still see suggestions for new features in your AI-suggested insights but the AI will never create new ones without your consent.

AI state

You have 3 possible insight states:

  • User-generated (like before)

  • AI-generated, user not (yet) verified

  • AI-generated, user-verified

Tip: For all existing views, make sure to display the new property β€œAI tag”.

Autopilot Loader

Want to open a feedback doc for which your autopilot is still in progress?

You'll see the autopilot process your feedback in real-time with a cool loader.

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