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Slack

Send feedback from Slack conversations straight to your Cycle inbox
Many modern product teams capture product feedback through Slack. They then find themselves copying & pasting feedback from colleagues, their Slack community, or customers into other tools.
Our Slack integration lets you send feedback to your Cycle Inbox directly from Slack threads. Here's how.

Installation

To connect your Slack workplace to Cycle, follow these steps or follow the interactive demo below:
  1. 1.
    Go to “Workspace settings” (or use the shortcut "g" then "s")
  2. 2.
    Look for the “integrations” tab
  3. 3.
    Click on “add new” and select Slack
  4. 4.
    Select your Slack workspace and click “allow”
Install the Slack integration

How it works

Follow the interactive demo below to learn how to send feedback from Slack to your Cycle workspace 👇
If you don't see the "Add new feedback" shortcut, click on "More message shortcuts". Next time, the Cycle shortcut will show up immediately.
There are a couple of things to note when sending feedback from Slack to your Cycle Inbox.
  • We automatically name the feedback in a structured way, so you don't have to.
  • The feedback gets assigned to yourself and also mapped to a Cycle customer when it exists. If it doesn't, a new customer will be created.
  • You can use a content template by using the "/Cycle" command in Slack. Learn how to set up content templates here.
  • ​Custom properties you've set up for Feedback will appear here, so you can organize feedback before it reaches your Inbox.
  • You can link the feedback directly to an existing product initiative...
    Create insights directly from Slack
  • ...or create a new one straight from Slack. Pretty useful for bug reports or small fixes that don't require a whole feedback doc.
There you go! You're now ready to capture feedback from Slack.
There are a couple of ways modern product teams collect feedback from their users:
  • Create a #product-feedback channel in your Slack community where everyone can share their thoughts on what feature they're missing or bugs they're having.
  • Create dedicated Slack channels with power users.
Last modified 27d ago