Cycle's help center

Extract insights from feedback

We see feedback like a diamond 💎.
At first, it is rough, unfaceted, and unpolished. But with some work, it gets extremely valuable.
Here's how to create Insights from Feedback... or polish your diamond.
  1. 1.
    Highlight the relevant piece of text in the feedback
  2. 2.
    Click on 💡 (or hit ⌘1) to create an Insight
  3. 3.
    Link it to the right 🌱 product initiative, or create a new one
🌱 Initiatives are the parents of the Insights you create. They could be bugs, features, user stories, epics, etc. You can always rename these to fit your own taxonomy.
Try it yourself 👇
Every insight you create will appear in the insights panel on the right. They will also inherit the properties of the feedback they came from.
This includes:
  • Customer – Who gave the feedback?
  • Assignee – Who's in charge of processing the feedback or acting on it?
  • Source – Where did the feedback come from?
  • ​Custom properties – You'll use them to organize feedback the way you see fit.
Once you're done extracting Insights from Feedback, mark the Feedback as "processed"
Mark feedback as processed once you're done extracting Insights
Now that you're familiar with creating Insights from feedback and linking them to Initiatives, let's learn how to display these initiatives with Views 👀.