FAQ | Cycle's help center

What's Cycle?

Cycle is a product management hub helping modern product teams centralize feedback, document product initiatives, and close the feedback loop with customers.

What are the benefits of closing the loop with customers?

Make your customers love your team and product by showing you care about their requests.
Unlock more deal opportunities at every release by reaching out to customers who didn't buy your product because of a missing feature or critical bug.
Engaged customers are more likely to retain longer.

What's the difference between feedback and insight?

Feedback often arrives raw, unstructured, and with context. They can contain multiple insights about multiple aspects of your product. To process feedback, highlight pieces of it and create insights, then link these insights to a parent object (product initiatives, problem area, ...). Learn more about this workflow here.

Can I create insights without deriving them from feedback

Yes. Create insights manually using the "insights panel." You'll find it on the right of a doc. This is useful for small bug reports or quick wins.

Can I import data from another tool?

Yes, submit a data import request here, and we'll be in touch 😊

Can I write user interviews in Cycle?

Yes, you can! That's why we built a rich markdown editor. You'll soon be able to process interview transcripts, too 👀.

What can I use integrations for?

Cycle has 2 types of integrations: Sources & Collaboration. Source integrations let you send feedback to your Cycle inbox. Collaboration integrations let you create Linear or GitHub issues and embed other files in your Cycle docs.

Does Cycle's chrome extension capture the link of the webpage I'm on?

Yes, it does. You can find that link by clicking the tiny Chrome icon that indicates the source of the feedback.

Can I pre-fill the "description" field when creating feedback from integrations?

Yes, you can. Set up content templates for the doc type "feedback" to do so.

My Intercom or HubSpot contacts are not showing up in Cycle

Depending on the number of contacts you have, the import can take some time. Try refreshing your browser later.

How to disable Github email notifications

Once you add the Github integration and start embedding issues in your Cycle docs, Github might send you email notifications every time you embed a Github issue. Go to your GitHub email notification settings to disable these emails.

Visit Github's documentation about customizing email notifications if you need further help with this.

Can I disable the Slack notification that appears after creating feedback from Slack?

Yes. Open your workspace settings, go to "integrations," click the 3-dots menu on Slack, go to the notifications pannel, and select "Disable".

I can't find the workspace settings

Only "Makers" have access to workspace settings. Ask a Maker to edit your role or to edit the setting you need.

Can I set up multiple templates for the same doc type?

Not yet. But we're working on it 😃. Learn how to set up content templates here.

How to create tags for feedback?

To create custom properties for your doc types, open your workspace settings and go to "Custom properties" to create one. Don't forget to link the custom property to a doc type. Learn more about custom properties here.

Where can I find my invoices?

Open your workspace settings > Billing > Invoice History.