Links
Comment on page
🗣

Customer's voice

Be closer to your customer feelings & words
Feedback quality is better than quantity.
This a true belief we share at Cycle. We know that ultra-rich context, with real customer words, helps teams build the right features, but also build the features right because they better understand & prioritize needs, and solve the identified problems in the right way
Here are our 2 favorite views to stay close to your customer.

Customer's voice

Customer's voice
This view will help you get a feel for what pain points your customers have regarding a specific initiative. You will have more information on what matters most in this initiative.
Steps
  1. 1.
    Create a Kanban view of Insights
  2. 2.
    Group by Importance or another insight property
  3. 3.
    Swimlane by related initiatives

Insight pipeline

Insight pipeline
This view will help you get a big picture of what people currently want and think about your product.
Filter on a specific company before meeting with a big client that gave you feedback before. You'll see the status of each remark they gave you. NB: we'll soon have a recency filter.
Steps
  1. 1.
    Create a Kanban view of Insights
  2. 2.
    Group by status