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Customer's voice
Be closer to your customer feelings & words
Feedback quality is better than quantity.
This a true belief we share at Cycle. We know that ultra-rich context, with real customer words, helps teams build the right features, but also build the features right because they better understand & prioritize needs, and solve the identified problems in the right way
Here are our 2 favorite views to stay close to your customer.
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Customer's voice
This view will help you get a feel for what pain points your customers have regarding a specific initiative. You will have more information on what matters most in this initiative.
Steps
- 1.Create a Kanban view of Insights
- 2.Group by Importance or another insight property
- 3.Swimlane by related initiatives
Insight pipeline
This view will help you get a big picture of what people currently want and think about your product.
Filter on a specific company before meeting with a big client that gave you feedback before. You'll see the status of each remark they gave you.
NB: we'll soon have a recency filter.
Steps
- 1.Create a Kanban view of Insights
- 2.Group by status
Last modified 7mo ago