Closing the Loop
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Shipping is only half the battle. The real win? Making sure everyone who gave feedback knows you listened, delivered, and care.
Closing the loop isn’t just good product hygiene—it’s a driver for customer trust, advocacy, and team momentum.
In Cycle, every piece of feedback, quote, or request is linked to a customer and an internal assignee.
As soon as you link feedback to a Request (feature, bug, etc.), its status is synced with the parent.
When a Request status changes—Started, Completed, or Canceled—Cycle can notify the right people automatically.
Supported channels include:
Slack: Automatic updates in original threads and/or team channels.
Email: Assignees and stakeholders can get notified via email.
Intercom: Push updates back to the conversation where feedback was received, so customers see progress right inside Intercom.
Other integrations: Cycle is built to connect wherever you talk to customers and teams.
Configure channels notification settings in your integration settings. More info
No more manual pings, forgotten follow-ups, or missed “thank you” moments.
Draft and publish beautiful release notes in Cycle, with AI help, visuals, and direct links to shipped features.
Automatically link features and requests to a release, and push updates to customers and teams.
Keep a public changelog so your entire user base (and prospects!) can see what’s new and what’s next.
Delight customers: Show you deliver on real feedback—not just empty promises.
Boost CSAT & retention: Closing the loop drives higher satisfaction and keeps your community engaged.
Accelerate deals: Sales can quickly prove value and momentum with real-time product updates.
Review your notification and Slack integration settings to be sure the right people get updates.
Use Cycle’s AI tools to help draft release notes and customer messages.
Keep your changelog public and current—it’s your product’s brag sheet!
Summary:
Closing the loop with Cycle is frictionless and multi-channel—so you build trust, win loyalty, and keep every stakeholder in the know, automatically.