ℹ️Customizing Feedback Properties

Every Feedback object comes with a set of default properties to help you manage and triage it:

• Reporter: Who submitted the feedback

• Source: Where it came from (e.g. Slack, Intercom)

• Status: Lifecycle stage (e.g. “To Process”, “Processing”, “Processed”, or “Canceled”)

But you don’t have to stop there. Cycle allows you to customize Feedback objects with properties that fit your workflow.

🔧 Custom Feedback Properties

You can add custom properties using different field types, such as:

• Single select – e.g., Priority: High / Medium / Low

• Multi select – e.g., Affected Platforms: Web, iOS, Android

• Checkboxes

• Date pickers

• URLs

• And more...

👉 Want to add a custom property? Check out this step-by-step guide below where we create a custom property "Affected Platforms".

Let's go back to our feedback object from earlier and apply the newly created property.

By applying custom properties like “Affected Platforms” to a piece of Feedback, you bring structure to otherwise raw input — without losing its original context.